High Fuel Costs + Lots of Travelers = Unhappy Airline Travels

If you want to feel the effects of the economy without driving your car, try flying the friendly skies.

The increasing fuel costs have hit America’s airlines pretty hard. Yesterday morning, on my way to Denver for the Democratic National Convention, I experienced the airline woes and U.S. economic troubles firsthand. The storm began upon my arrival at Los Angeles International Airport around 7:15 a.m. for an 8:45 a.m. flight. I was following the standard time allowances – 1 hour and ½ for domestic flights. My arrival was met with a snake-like line that emptied out of the United Airlines check-in area into the street, where passengers were getting dropped off. I immediately sensed trouble. I was up against the 45-minute cut-off for getting your bags checked-in. So, I stood and stood and stood. And I watched the clock tick away my entire 45 minutes before the 8:00 a.m. time limit to check my bags.

At first I couldn’t understand why United’s check-in lines were so long and their agents were so unhelpful. Where did the customer service go? Why didn’t any of the agents care if I was going to miss my flight? For that matter, why didn’t any of the agents worry about the mile long line of passengers about to miss their flights?

Why? The current economics of airline travel created this entire monster. The high fuel charges faced by the airline industry have been passed on to the customer in a very inefficient way.

To begin with, United Airlines now requires $15 for the first checked bag and $25 for the second bag. (I stopped looking at the prices after the second bag.) And if your dear bag or bags should weigh over 50 pounds, you, my fellow passenger, are looking at another $125 charge for an overweight bag. Yikes. These new costs, created to help United offset their increasing fuel expenses, were the cause of most passengers missing their flights and standing in long check-in lines. Each customer, even those with an electronic ticket, were forced to stand in lengthy lines to pay for their baggage at the counter. Several passengers were seen transferring packed items to additional luggage or trash bags to avoid overweight charges. In short, it was an inefficient zoo!

The long wait to check-in led to many customers missing their flights and lost baggage. Due to my bag missing the cut-off window, I was placed on standby for the next flight. My plight was a shared one. More than 50 people were on standby for the following flight. Some less fortunate travelers were still on standby from flights on Sunday.

Although I arrived in Denver yesterday, the process getting there wasn’t a pleasant one. I endured long lines, baggage costs, sub par customer service, and spending more time at the airport waiting to fly standby than on the plane.

But I’m here in Denver now and off to cover and explore the Democratic National Convention 2008 activities. And I am looking forward to hearing the Dems’ approach to the economic problems, especially oil troubles, we are facing.

Smooches,

a weary Caramel Bella

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  • profileCARAMEL BELLA: This is my place to write about my adventures and mis-adventures in this thing called life. I discuss my passions: the environment, politics, art & culture, writing as well as yoga, health and spirituality. The one thing you can expect from this blog is that it is not what you expected. Thanks for reading! To reach me email thecaramelbella at gmail.

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